How Ampleafy delivers multilingual product instructions and audit-ready SOPs with SOPX
An EU plant biotech uses SOPX for customer and contractor guides and for internal R&D, lab, and compliance SOPs.
- to create one SOP
-
10 min
to create one SOP
down from about 6 hours of writing by hand
- languages for customer guides
-
5+
languages for customer guides
delivered to researchers and growers worldwide
- fewer technique complaints
-
40%
fewer technique complaints
customers follow critical steps in guided runs
Multilingual product instructions for customers and contractors
Before
Ampleafy's customers and contractors, spread across many countries, received English-only PDF instructions by email. Different languages and skill levels meant technique varied, and every product or process update left outdated PDFs in circulation.
After
Each guide is published once and delivered in the languages customers and contractors speak, from one always-current source. Everyone follows the same steps to assemble and use the technology correctly, and updates reach them all instantly.
01 / The challenge
The challenge
Ampleafy's technology only delivers results when it's assembled and used exactly right, and the people doing that are spread across many countries and languages: the researchers and greenhouse operators who buy it, and the contractors who set it up in the field. Getting the technique right isn't optional, so the instructions that ship with the product matter as much as the product itself.
Inside the company, the R&D and lab teams run their own procedures when testing new products and solutions, and all of it has to be documented for compliance. When an auditor spent three hours walking the team through what a proper procedures should look like, it was clear the documentation had to be both rigorous and easy to keep current.
The old way was slow. The team would record a procedure, then sit down and write the whole thing up from the recording, hours and often days per SOP. The finished PDFs went out by email, and the moment a product or technique was updated, every copy sitting in a customer's inbox was already out of date.
SOPX saved us weeks of work creating SOPs from our production videos. Now we share standardized procedures with our customers around the world in minutes instead of days.
02 / Why SOPX
Why SOPX
The team wanted documentation that was fast to produce, easy to translate, and impossible to let go stale. Screen recorders only capture on-screen clicks, which is no help for hands-on lab work and physical product assembly.
SOPX turns a phone recording into a structured, video-based SOP in minutes, translates it into the languages their customers speak, and keeps every guide in one place that always shows the latest version. Instead of emailing PDFs, the team shares a live guide, and updates reach everyone at once. The same platform covers both sides of the business: external guides for customers and contractors, and internal SOPs for R&D, lab work, and compliance.
03 / Results
Results
Creating an SOP dropped from about six hours to ten minutes, saving the team weeks of writing. Procedures are captured straight from a recording instead of being transcribed by hand.
Ampleafy now delivers product instructions to researchers, greenhouse operators, and contractors around the world in their own languages, and the guides stay current instead of aging in an inbox. Guided runs walk people through the critical steps so they perform them correctly, which reduces the support complaints that used to trace back to incorrect technique.
Internally, the same system documents R&D and lab procedures for testing new products and keeps the team audit-ready. Compliance becomes a byproduct of how they already work, rather than a separate scramble before an audit.
04 / Use cases
Use cases
Making sure critical steps are done right
Before
When a customer skipped or misread a critical step, the result was poor growth and a support complaint, and there was no way to know whether the procedure had actually been followed as written.
Now
Customers work through a guided run that walks them through each critical step in order, so procedures are performed correctly the first time. Fewer mistakes means fewer complaints tied to technique.
“Now our customers get the same instructions in their own language, and the guided runs make sure the critical steps actually get followed. We've watched the technique complaints drop right off.”
Internal R&D, lab, and compliance procedures
Before
R&D and lab work for testing new products was documented by hand after the fact, and preparing for an audit meant reconstructing how procedures had actually been done.
Now
Internal procedures are captured as they happen and kept in one controlled place, versioned and current. When an auditor asks how something is done, the SOP is already there, up to date and ready to show.
Frequently asked questions
What does Ampleafy use SOPX for?
How does SOPX help Ampleafy's customers?
Why did Ampleafy choose SOPX?
How does SOPX support compliance?
How is content kept secure?
Ready to do what Ampleafy did?
Turn existing video recordings and PDFs into searchable SOPs in minutes.